Because the correct implementation of our products is so critical to your success, Scientific Learning’s "We Care" Team is here to help you ensure the integrity of your Fast ForWord® product experience.
Comprised of veteran professionals in education, project management and technology, the "We Care" Team offers you a number of service options.
Implementation Management
Based on our 5 best practices for successful implementation, our staff of certified Implementation Consultants will customize a year-long plan for you that includes:
- On-site Implementation Planning meeting
- On-site review of your progress, including implementation strategies for continued success
- A summative review of your Fast ForWord implementation at year-end including creating a plan for your on-going use of the Fast ForWord family of products
Product Training
Our professional product training will help you better understand how the power of these neuroscience designed products unlocks a student's potential. In addition you will learn how to:
- Create a successful implementation
- Understand and use appropriate initial intervention strategies
- Understand the selection criteria for students for Fast ForWord use
- Create schedules for student use of Fast ForWord software
- Effectively use the support resources
On-site Consulting
Consultative visits in combination with User Group meetings will increase product knowledge, enhance student's performance and help bring about positive systemic change in your organization. The benefits of attending these sessions include:
- Modeling and coaching for lab coaches, teachers and administrators to achieve best results
- Working directly with your Fast ForWord implementation consultant to review student data, including suggestions for next steps
- Learning how to motivate your students and how to set up a rewards program
- Understanding the power of the automatic analysis, diagnostic and prescriptive information contained in the Fast ForWord Progress Tracker system
The "We Care" team also offers you professional development in the areas of:
- Best Practices for successful implementation
- Strategies for achieving results with students, including built-in motivation and intervention techniques
- Brain science and its relevance to the student brain
- Data interpretation and evaluation
Technical Management
Because technology is the only effective way to deliver Fast ForWord product benefits to your students, our Technical Managers will work directly with your school or district coordinator to facilitate a successful installation that will have your Fast ForWord students up and running quickly and smoothly.
Support Team
Our Support Team is available to answer your instructional and technical questions by phone, 5am - 5pm PST Monday through Friday. In addition, you'll have access to Customer Connect, our online support venue, for seminars and other continuous learning offerings.